Shipping Policy

Order Processing Times:

Individual Orders: All individual units ship from within the U.S. We will process and ship your order within the estimated timeframes provided during checkout. Shipping times typically range from 3-7 business days but may vary based on your location.
Bulk Orders: Bulk orders, which include custom packaging and customized insoles, will take longer to process and ship due to the detailed customization process. Estimated delivery times for bulk orders will be provided upon order confirmation, but please allow for extended lead times as we ensure that your products meet your specific branding and quality requirements.
You are responsible for providing a valid and correct shipping address. We are not responsible for lost or misdelivered packages due to incorrect information provided by you.

Shipping Costs:

Shipping costs vary based on the destination, order size, and selected shipping method. Shipping rates will be calculated and displayed during checkout. Any applicable customs or duties for international orders will be the responsibility of the customer.

Domestic and International Shipping Options:

Domestic Shipping: FastFlex offers several shipping options for customers within the U.S., including standard and expedited shipping. Standard shipping typically takes 3-7 business days after processing.
International Shipping: We offer international shipping to select countries. Delivery times vary depending on the destination, and additional customs fees may apply. International shipping times will be provided at checkout.

Potential Service Interruptions:

While we strive to meet all estimated delivery times, there may be occasional delays due to unforeseen circumstances such as inclement weather, carrier delays, or customs inspections for international orders. FastFlex is not responsible for delays caused by shipping carriers or external factors beyond our control.

Shipping Address Accuracy:

Customers are responsible for providing a valid and correct shipping address. FastFlex is not liable for lost or misdelivered packages due to incorrect information provided at checkout.

Return Policy

FastFlex Carbon Fiber Insoles - 60-Day Return Policy

We stand by the quality of our FastFlex Carbon Fiber Insoles and want you to be completely satisfied with your purchase. If you are not fully satisfied, you may return the insoles within 60 days of the original purchase date for a refund, subject to the following conditions:

Return Conditions:

Unaltered Condition:

Insoles must be in their original, uncut, and unaltered condition.

We cannot accept returns for insoles that have been trimmed, modified, or otherwise altered.

Restocking Fee:

A $18.00 restocking fee will apply per pair of insoles returned.

Proof of Purchase:

A valid receipt or proof of purchase must be provided to process your return.

Return Process:

Contact our customer service team at support@getfastflex.com to initiate your return.

Package the insoles securely and include your receipt or proof of purchase.

Ship the insoles to the return address provided by our customer service team. Return shipping costs are the responsibility of the customer.

Once we receive and inspect the returned insoles, we will process your refund minus the applicable restocking fee(s). Please allow 7-10 business days for your refund to appear on your original payment method.

Thank you for choosing FastFlex! If you have any questions, please don’t hesitate to contact us.